At SYSHosting, we strive to maintain a 100% uptime across all our servers. We do our level best to make sure our customers enjoy maximum uptime on all our offered hosting services.

99.9% Uptime Guarantee will be determined at the end of the calendar month by SYSHosting's monitoring system and/or authorized 3rd party service.

Credits are issued for one month’s service only, never more. Approval of the credit is at the discretion of SYSHosting dependant upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. To request a credit, please contact billing@syshosting.com with justification. All requests must be made in writing via email.

Our 99.9% Uptime guarantee applies only to unscheduled outages. Downtime due to hardware upgrades, software upgrades, network upgrades or upgrades of nature that are for security of customers will not be accountable for refunds under our service level agreement.

Many hosts offer "uptime guarantees" but make no mention of what happens if they don't meet their offered uptime guarantee. We stand behind our network reliability and our quality of service by offering you a pro-rated credit for any downtime outside of our 99.9% uptime guarantee window.

SYSHosting does not include the following events in the calculation of the monthly uptime, since we have no control over the events. SYSHosting shall not be liable or deemed to be in default for any delay or failure in performance under this Agreement or interruption of service resulting directly or indirectly from acts of God, civil or military authority, acts of public enemy, war, terrorism, riots, civil disturbances, insurrections, accidents, fire, explosions, earthquakes, floods, the elements, strikes, labor disputes, shortages of suitable parts, interruptions of electrical power at datacenter, or DDOS attacks, or scheduled maintenance or any cause beyond the reasonable control of SYSHosting.